Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
TERMS OF SERVICE
The Secret Post
Effective Date: September – 2025
Welcome to The Secret Post.
These Terms of Service (“terms”) govern your use of our subscription
service, website, and related products (collectively, the “Services”). Please read them carefully
before subscribing or making a purchase.
By using our Services, you agree to these Terms. If you do not agree, you must not use our Services.
Who We Are
The Secret Post (“we”, “us”, “our”) is a UK-based business providing subscription letters, literary
content, and related products for personal enjoyment.
Contact:
Email: info@thesecretpost.co.uk
Phone: 7403103325
Address: 8 Kindrum – Northern Ireland – UK
Eligibility
You must be at least 18 years old, or have the consent of a parent/guardian, to subscribe or
purchase from The Secret Post.
Subscriptions & Orders
Subscriptions are billed in advance (monthly, quarterly, or annually, depending on your plan).
Prices are displayed in GBP (£) and include VAT where applicable.
You are responsible for providing accurate delivery information. We cannot refund or replace items
lost due to incorrect addresses provided by you.
We reserve the right to change subscription prices, with at least 14 days’ notice before your next
billing date.
Cancellations
You may cancel your subscription at any time through your account or by contacting us at info@thesecretpost.co.uk
Cancellations take effect at the end of your current billing cycle.
Due to the personalised and printed nature of our letters and enclosures, we cannot issue refunds
once an order has been processed.
If your package arrives damaged or does not arrive within a reasonable time, please contact us and
we will work with you to resolve the issue.
Delivery
We dispatch within the UK and internationally. Delivery times vary depending on destination.
We are not responsible for postal delays beyond our control (for example Royal Mail strikes,
customs delays, or natural disruptions).
Intellectual Property
All letters, stories, artwork, and other creative content provided by The Secret Post are protected by
copyright.
You may enjoy them for personal use only. Reproducing, reselling, or distributing our content
without permission is prohibited.
Your Conduct
By using our Services, you agree not to:
- Use our content for commercial purposes without written permission
- Misuse our Services in any unlawful or harmful way
Privacy
We handle your personal data in accordance with UK GDPR and our Privacy Policy.
By subscribing, you consent to us using your information to process and deliver your subscription.
Limitation of Liability
Our products are intended for personal enjoyment and are provided “as is.”
To the maximum extent permitted by law, The Secret Post shall not be liable for any indirect,
incidental, or consequential damages.
Nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or
any other liability that cannot be limited under UK law.
Changes to These Terms
We may update these Terms from time to time. If changes are significant, we will notify you via
email or through our website at least 14 days before they take effect.
Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the
exclusive jurisdiction of the courts of England and Wales.
Contact Us
If you have any questions about these Terms, please contact:
The Secret Post
8 Kindrum – Dungannon – UK – BT71 6JP
info@thesecretpost.co.uk
