Privacy Policy

1. Who We Are The Secret Post

(“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, and protect your personal information when you use our services.

Contact Details:

Company Name: The Secret Post Ltd
Address: 8 Kindrum – Northern Ireland – UK
Email: info@thesecretpost.co.u
Phone: 44 07403103325

2. Information We Collect

We may collect and process the following types of personal information:

Information You Provide Directly

Name and contact details (email, phone, postal address)
Account registration information
Communication preferences
Payment and billing information
Correspondence and feedback you send to us Information We Collect Automatically
Website usage data and analytics
IP address and browser information
Cookies and similar tracking technologies
Device and connection information

3. How We Use Your Information

We process your personal information for the following purposes:

Service Provision

To provide and maintain our services
To process orders and transactions
To communicate with you about our services
To provide customer support

Legal Basis (UK GDPR)

Contract Performance: Processing necessary to fulfil our contractual obligations
Legitimate Interest: For business operations, fraud prevention, and service improvement
Consent: Where you have explicitly agreed (e.g., marketing communications)
Legal Obligation: To comply with legal requirements

Marketing and Communications

To send promotional materials (with your consent)
To inform you of service updates and changes
To conduct market research and surveys

4. Sharing Your Information

We may share your personal information in the following circumstances:

Service Providers: Third-party companies that help us operate our business
Legal Requirements: When required by law or to protect our legal rights
Business Transfers: In connection with mergers, acquisitions, or asset sales
Consent: When you have given explicit permission We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including:

Encryption of sensitive data
Regular security assessments
Access controls and authentication
Staff training on data protection
Secure data storage and transmission

6. Data Retention

We retain your personal information only for as long as necessary to:

Fulfil the purposes outlined in this policy
Comply with legal obligations
Resolve disputes and enforce agreements Specific retention periods vary depending on the type of information and our legal requirements.

7. Your Rights Under UK GDPR

You have the following rights regarding your personal information:

Right of Access: Request copies of your personal information
Right to Rectification: Correct inaccurate or incomplete information
Right to Erasure: Request deletion of your personal information
Right to Restrict Processing: Limit how we use your information
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing
Right to Withdraw Consent: Withdraw consent for consent-based processing To exercise these rights, contact us using the details provided above.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

Enable essential website functionality
Analyse website performance and usage
Personalise your experience
Deliver targeted advertising (with consent)

You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

9. International Data Transfers

If we transfer your personal information outside the UK, we ensure appropriate safeguards are in place, such as:

Adequacy decisions by the UK government
Standard contractual clauses
Binding corporate rules
Your explicit consent

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing personal information.

11. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13 without parental consent.

12. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by:

Posting updates on our website
Sending email notifications
Providing notice through our services

13. Contact Us and Complaints

If you have questions about this privacy policy or wish to make a complaint, please contact us: The Secret Post

Email: info@thesecretpost.co.uk
Phone: 7403103325
Address: 8 Kindrum – Northern Ireland – UK

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk
Phone: 0303 123 1113
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF